Refund policy

Sixty days. If it does not do what we said it does, we refund you.

Email hello@shedwell.ca within 60 days of your order arriving and tell us what went wrong. We refund in full to the original payment method, usually within 2 business days of replying.

You do not need to ship it back

We do not ask for returns. Posting it back is a hassle for both of us, and requiring it would only make refunds annoying enough that you give up. Keep it, pass it on, or bin it.

Damaged, faulty or wrong item

Same deal, and send a photo if you can. Refund or replacement, whichever you prefer.

Cancelling

Email us quickly. If the order has not reached our supplier we cancel and refund in full. Once it has shipped we cannot recall it, but the 60 days still run from the day it arrives.

If we ever do ask for a return

We almost never will — see above. In the rare case we do ask you to post an item back, return shipping is the customer’s responsibility, unless the item arrived damaged or we sent the wrong thing, in which case we cover it. This is the standard return policy we list with Google Shopping.

Where we ship

Canada only for now. Questions: hello@shedwell.ca.